The project initially started as a pilot with eleven libraries in the east of the County and now covers the whole of Cornwall. Between February and August we have replaced ninety-nine workstations in the libraries to enable Cornish Key usage. It is also to be found in the experience of countless – literally countless – others who owe the Ombudsman a debt of gratitude without ever realising it, for in seeking to improve the quality of public administration generally Sir William was concerned as much with prevention as with cure.
We are very pleased with the take-up of the scheme. 25,000 is a huge number of applications for the libraries to process and we acknowledge and appreciate the work that they are doing. As with any new scheme it takes a while for everyone to get used to changing processes and, in anticipation of this we have introduced a Cornish Key helpline dedicated to answering queries from the public about the card.
A car servicing survey carried out by Cornwall Trading Standards as part of its commitment to crack down on the local motor trade revealed that 75 % of the cars did not receive a satisfactory service, with a third of these receiving such a poor service that they are now the subject of separate investigations, which could result in criminal proceedings. Prior to the service, the cars were examined by an independent expert, who marked components to see whether they were removed or replaced, and in some cases introduced minor faults. He then examined each vehicle again afterwards to check the work that had been done. The shocking results of the survey show that just 25% of the cars involved received a satisfactory service.
The faults ranged from a failure to check the pressure of the spare tyre (which has been deflated prior to the service) to not reporting on brake fluid that was badly deteriorated and should have been replaced. There were other instances of charging for work that had not been carried out and attempting to persuade customers to have unnecessary work done. In one instance, a car went in for a £200 service and within the hour the Trading Standards Officer, who was posing as a customer, received a phone call from the garage with a list of faults that needed rectifying. View source : Valuations QLD